Frequently Asked Questions

Q: “Do you have wholesale pricing?”
A: Yes, we offer wholesale pricing. Please email us for details.

Q: “Am I able to come to your location and purchase product?”
A: Yes, we are open to the public. Click here for directions.

Q: “I placed an online order last week and haven’t received it yet. Where is it?”
A: Orders are normally processed within one week, but they may take longer. You can expect to receive product between two and four weeks from placing your order. If you ordered by UPS, you will receive an email from UPS that your order has been processed. Please be sure to check any spam blocking software for blocking emails. Please be aware that overnight, 2nd day air and 3 day select do not guarantee that the delivery will arrive in that time frame. We offer these choices for customers that are ordering perishable items.

Q: “I have a small store. Can you deliver products to me?”
A: Depending on your location. If we can’t deliver you direct, we can set up a delivery of pallets of product with FedEx Freight, UPS Freight or another less than truck load (LTL) or TL shipping company.

Q: “Where can I buy your products?”
A: If you’re a consumer, our products can be found in select supermarket chains such as Acme Markets, ShopRite, Redner’s Warehouse Markets, Weis Markets, Karn’s, Marc’s, Balls Food Markets, Hen House Markets, Giant, and Winn Dixie. If you’re a reseller or restaurant owner, you can contact Jetro, Restaurant Depot, Sysco, US Foodservice, C&S/AWI or Supervalu for our products. If your current food supplier doesn’t carry our products, you can always request them to carry our products.

Q: “How do I return what I ordered and is there a cost for it?”
A: Email us with your order number and we will respond with directions. Please note, there is a 15% restocking fee and the shipping charges from the initial order are NOT refundable. Example: $40.00 order and S+H of $10.00 = a $34.00 refund. We have to pay the $10.00 S+H to get the product back, $2.00 for each label to be sent to you and a pick up fee of $8.00 or more from UPS.

Q: “My product arrived damaged. What now?”
A: Email us with your order number and, if possible, please email us pictures of the product. Damages are caused by improper handling on the shipper’s part. We strive to make sure the product you receive is in proper condition before being shipped out. We will file a claim with UPS or USPS to compensate you for the damage(s). Please save all the packaging material and product if an inspection is required by the shipping company. We will also need the tracking number of your package from the damaged box of products.

 

UPS delivery map – click to enlarge
UPS Map